Terms of Service

Effective Date: 07/18/2026

Company: Bright Stacker
Website: https://www.brightstacker.com
Software: RevuSend Customer Follow-up System

1. Agreement to Terms

By accessing or using RevuSend (“Software”), operated by Bright Stacker (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access or use the Software.

2. Services Provided

Bright Stacker provides two primary categories of service:

  • Software Access: Access to the RevuSend platform, a subscription-based software tool that enables businesses to request and manage customer reviews through automated email notifications. Features include contact storage, review link management, automated email generation, and webhook integrations.

  • Service Deliverables: Depending on the selected subscription plan, Company may provide physical materials (e.g., custom review cards) to facilitate the use of the Software.

Specific quantities, features, and service levels associated with your account are defined by the plan you select at the time of purchase or subscription upgrade. We reserve the right to modify, update, or discontinue any feature or service at any time without prior notice.

2.1: Physical Goods & Fulfillment

For subscription plans that include physical materials (e.g., review cards):

  • Delivery: Physical materials are shipped to the address provided by the user in their account settings. You are responsible for ensuring your shipping address is accurate and up to date.

  • Third-Party Carriers: Bright Stacker is not liable for shipping delays, losses, or damage caused by third-party carriers (e.g., USPS, UPS, FedEx).

  • Replacement Requests: Any claims regarding missing or damaged shipments must be submitted to contact@brightstacker.com within fourteen (14) days of the anticipated delivery date.

  • Standard Usage: Physical cards are provided as a supplement to the Software. Company does not guarantee that the distribution of these materials will result in specific review volumes or business outcomes.

2.1.1 Fulfillment Timing:

Access to the Software is granted immediately upon account creation. However, the production and shipping of physical materials (e.g., review cards) are strictly contingent upon the successful completion of the trial period and the processing of the first paid subscription payment. Physical materials will not be processed or shipped until your account has converted to a paid status.

3. Eligibility

You must be at least 18 years old to use our services.

By using our services, you represent that:

  • You are legally capable of entering into binding agreements.

  • You are using the services for legitimate business purposes.

4. Account Responsibility

If you create an account for RevuSend:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activity under your account.

  • You agree to provide accurate and complete information.

We are not liable for losses resulting from unauthorized account access.

5. Subscription Billing

RevuSend is offered as a recurring subscription service.

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.

By subscribing, you authorize Bright Stacker to charge your payment method on a recurring basis until cancellation.

All fees are non-transferable and non-refundable except as expressly stated in these Terms.

6. Free Trial

If a free trial is offered, billing will automatically begin at the end of the trial period unless canceled before the trial expires.

You are responsible for canceling before the trial ends to avoid charges.

7. Refund Policy

Due to the digital nature of the Software and immediate access upon purchase, all subscription payments are non-refundable unless explicitly stated otherwise in writing.

No refunds will be issued for:

  • Partial billing periods

  • Unused time

  • Failure to cancel before renewal

  • Account suspension or termination for policy violations

8. Cancellation

You may cancel your subscription at any time by emailing: contact@brightstacker.com.

Cancellation takes effect at the end of the current billing cycle.

No prorated refunds will be provided.

9. Acceptable Use

You agree not to:

  • Use the Software for unlawful purposes

  • Send spam or unsolicited communications in violation of applicable laws (including CAN-SPAM, GDPR, or similar regulations)

  • Upload malicious code or attempt to interfere with platform security

  • Misrepresent your identity

  • Use the Software to harass, defraud, or deceive others

You are solely responsible for ensuring that your communications comply with all applicable email marketing and privacy laws.

10. Third-Party Services

RevuSend relies on third-party platforms including but not limited to Glide, Make.com, Zoho Mail, Tally, hosting providers, and payment processors.

Bright Stacker does not control these services and is not responsible for:

  • Service interruptions

  • Data loss

  • Feature limitations

  • Policy changes

  • Third-party outages

Your use of third-party services is subject to their respective terms and policies.

11. Intellectual Property

All content, branding, software logic, workflows, and proprietary systems associated with RevuSend are owned by Bright Stacker.

You may not copy, modify, distribute, reverse engineer, or exploit any part of the Software without written permission.

12. Indemnification

You agree to indemnify and hold harmless Bright Stacker from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your misuse of the Software

  • Your violation of these Terms

  • Your violation of applicable laws

  • Any content or communications you send through the Software

13. Disclaimer of Warranties

The Software is provided “as is” and “as available.”

Bright Stacker makes no guarantees regarding:

  • Increased reviews

  • Increased revenue

  • Improved search rankings

  • Business growth outcomes

  • Email deliverability rates

We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

14. Limitation of Liability

To the fullest extent permitted by law, Bright Stacker’s total liability shall not exceed the total amount paid by you during the six (6) months immediately preceding the event giving rise to the claim.

Bright Stacker shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, revenue, data, goodwill, or business interruption.

15. Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration conducted in the State of Minnesota.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

All disputes must be brought individually.

16. Force Majeure

Bright Stacker shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, internet outages, third-party failures, government actions, or acts of God.

17. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms.

Upon termination, access to the Software will cease immediately.

18. Changes to Terms

We may update these Terms at any time.

Continued use of the Software after changes constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of the State of Minnesota, without regard to conflict of law principles.

20. Arbitration & Dispute Resolution

Any dispute arising from these Terms shall first be resolved through good faith negotiation.

If unresolved, disputes shall be settled by binding arbitration in the State of Minnesota.

You waive the right to participate in class actions or class-wide arbitration.

21. Chargebacks & Payment Disputes

If you initiate a chargeback without first contacting Bright Stacker to resolve the issue:

  • Your account may be suspended immediately

  • You agree to reimburse Bright Stacker for any fees associated with the dispute

22. Service Availability Disclaimer

Bright Stacker does not guarantee uninterrupted access to the software.

Scheduled maintenance, updates, or third-party outages may temporarily impact availability.

23. Contact Information

If you have questions about these Terms, you may contact us at:

contact@brightstacker.com

24. Bright Stacker Affiliate Program Agreement

Effective Date: August 7, 2026

Company: Bright Stacker (“Company,” “we,” “us,” or “our”)

Website: https://www.brightstacker.com

Contact Email: contact@brightstacker.com

By signing up to be an Affiliate in the Bright Stacker Affiliate Program (“Program”), you agree to be bound by the following terms and conditions (“Affiliate Agreement”). This Affiliate Agreement operates in conjunction with Bright Stacker’s main Terms of Service and Acceptable Use Policy.

1. Enrollment & Eligibility

  • 1.1 Qualification: To enroll in the Program, you must be at least 18 years of age and legally capable of entering into binding contracts.

  • 1.2 Account Accuracy: You agree to provide accurate, complete, and updated registration information (including payment routing details) upon signup.

  • 1.3 Right to Reject: Bright Stacker reserves the right to evaluate and reject any affiliate application or terminate an existing affiliate account at any time at our sole discretion.

2. Commission & Payment Terms

  • 2.1 Commission Rate: Affiliates earn a 25% recurring commission on qualified, paid subscriptions generated via their unique affiliate tracking link for as long as the referred user maintains an active, paid subscription.

  • 2.2 Tracking & Conversion: Referral links utilize cookies to track prospective customers. Commissions are awarded on a last-touch / first-click basis via our tracking software (e.g., systeme.io).

  • 2.3 Payment Schedule & Payouts: Commissions are calculated and paid out on an automated weekly basis for eligible earnings. Payouts require a valid linked payment processor (e.g., Wise / Bluevine).

  • 2.4 Minimum Payout Threshold: The minimum balance required to trigger an automated payout is $50.00 USD. Balances below this threshold roll over to the following payout cycle.

  • 2.5 Refunds & Chargebacks: If a referred customer requests a refund or initiates a chargeback on a subscription fee, any commission associated with that transaction will be clawed back or deducted from future affiliate earnings.

3. Acceptable Promotion & Conduct

Affiliates must promote Bright Stacker and its software (including RevuSend) in a professional and lawful manner.

  • 3.1 Anti-Spam / CAN-SPAM Compliance: You strictly agree NOT to engage in unsolicited email marketing, spamming, mass cold messaging, or any activity that violates CAN-SPAM, GDPR, or our Email Compliance Policy.

  • 3.2 PPC / Search Bidding Rules: You may not bid on branded keywords (including "Bright Stacker", "BrightStacker", "RevuSend", or variations thereof) in Google Ads, Bing Ads, or other pay-per-click engines unless granted explicit written permission.

  • 3.3 Self-Referrals Prohibited: Purchasing subscriptions through your own affiliate tracking link for personal or internal company use is strictly prohibited and will result in immediate forfeiture of commissions and account termination.

  • 3.4 Truth in Advertising: You may not make false, misleading, or exaggerated claims regarding the Software, guaranteed review counts, revenue increases, or search rankings.

4. Intellectual Property & Brand Assets

  • 4.1 Limited License: Bright Stacker grants you a non-exclusive, non-transferable, revocable license to use our official promotional materials, logos, and banners solely for promoting our Program.

  • 4.2 Brand Integrity: You may not alter, modify, or misuse Bright Stacker logos or branding assets. All intellectual property rights in the software and brand remain exclusively with Bright Stacker.

5. Relationship of Parties

You and Bright Stacker are independent contractors. Nothing in this Agreement creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You have no authority to make or accept any offers or representations on behalf of Bright Stacker.

6. Termination

  • 6.1 Termination at Will: Either party may terminate participation in this Program at any time, with or without cause, by providing written notice via email to contact@brightstacker.com.

  • 6.2 Termination for Cause: Immediate termination and cancellation of unpaid commissions will occur if you violate any terms of this Agreement, engage in fraud, or breach our Acceptable Use Policy.

7. Limitation of Liability & Indemnification

  • 7.1 Disclaimer of Warranties: The Program and tracking systems are provided on an “as is” and “as available” basis without express or implied warranties.

  • 7.2 Limitation of Liability: Bright Stacker shall not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Program.

  • 7.3 Indemnification: You agree to indemnify, defend, and hold harmless Bright Stacker, its owners, and operators from any claims, liabilities, losses, or expenses resulting from your breach of this Agreement or your promotional activities.

8. Governing Law & Dispute Resolution

  • 8.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to conflict of law principles.

  • 8.2 Arbitration & Class Action Waiver: Any legal dispute arising under this Agreement shall be resolved through good-faith negotiation, followed by binding individual arbitration in the State of Minnesota. You explicitly waive any right to participate in a class-action lawsuit or class-wide arbitration.

9. Contact Information

For questions or support regarding the Bright Stacker Affiliate Program, contact us at:

Email: contact@brightstacker.com

Address: PO Box 48, New London, MN 56273